At Bhayur.com, we aim to provide our customers with high-quality Ayurvedic products that promote health and wellness. We understand that sometimes, for various reasons, you may need to return or exchange a product. This Refund & Return Policy outlines the conditions under which we accept returns and provide refunds.
1. Returns and Exchanges
We want you to be completely satisfied with your purchase from Bhayur.com. If you are not satisfied with a product, we offer the following return and exchange options:
Eligible Products for Return:
- Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described on the website, you are eligible for a return or exchange.
- Wrong Product Received: If you receive the wrong product, we will happily offer an exchange or refund.
Non-Eligible Products:
- Opened or Used Products: For health and safety reasons, we do not accept returns of products that have been opened, used, or tampered with, unless they are defective.
- Special Orders: Products that are made to order or custom-prepared cannot be returned.
Return Window:
You have 7 days from the date of delivery to return a product. After this period, we may not be able to process your return or exchange request.
2. How to Request a Return or Exchange
If you wish to return a product or request an exchange, please follow these steps:
- Contact Us: Email our customer support team at support@bhayur.com or call +9123 456 7890 to inform us of your intent to return the product. Please include your order number, product details, and reason for the return.
- Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) number. Please keep this number for reference.
- Return Shipping: You are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect. We recommend using a traceable shipping service to ensure the product reaches us safely.
- Packaging: Please return the item(s) in their original packaging, including any accessories, manuals, or promotional materials that were included with your purchase.
- Inspection: Once we receive the returned product, our team will inspect it to ensure it meets our return criteria. If the product is in resalable condition (unopened, unused), we will proceed with the refund or exchange.
3. Refund Process
Once your return is received and inspected, we will process your refund or exchange as follows:
Refunds:
- Eligible Products: If your return is approved, a refund will be issued to your original payment method within [7-10] business days.
- Shipping Costs: Original shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or damaged products).
- Partial Refunds: If the returned item is not in its original condition, is damaged, or missing parts, we may issue a partial refund based on the product’s condition.
Exchanges:
- If you wish to exchange a product for a different item, we will send the new product once we receive the returned item and confirm the exchange details. Please note that you may need to pay the difference in price if the new product costs more than the original item.
4. Cancellations
If you wish to cancel an order before it is shipped, please contact us as soon as possible at support@bhayur.com. We will do our best to accommodate your request, but once an order has been processed and shipped, it cannot be canceled.
5. Exceptions
In some cases, returns and refunds may not be possible. These include:
- Personalized or Custom Products: If we offer customized Ayurvedic wellness kits or made-to-order products, they may not be eligible for return or exchange unless defective.
- Free Samples or Promotional Items: If you received a free sample or promotional item, it is not eligible for return or exchange.
- International Orders: Customers outside of [Country] may be subject to different return policies or shipping conditions. Please contact customer support for more details regarding international returns.
6. How to Contact Us
If you have any questions or concerns about our Refund & Return Policy, or if you need assistance with a return or exchange, please contact our customer support team at:
📧 Email: support@bhayur.com
📞 Phone: +9123 456 7890
🌍 Address: 123 Wellness Street, Ayurvedic City, India
7. Changes to This Policy
We may update this Refund & Return Policy from time to time. When we make changes, we will post the updated policy on this page and update the “Last Updated” date at the top of the page. We encourage you to review this policy periodically to stay informed about your rights.